Inside TDAW®: 5 Features That Transform Your Funeral Home Workflow

 Running a modern funeral home demands both efficiency and compassion. Families expect professionalism, communication, accuracy, and empathy. Behind the scenes, funeral directors and staff juggle case management, paperwork, accounting, inventory, compliance, and more. That’s where a powerful funeral home software solution matters.

TDAW® (The Director’s Assistant® Web) from Continental Computers is built specifically for funeral home operations. It combines full funeral home management software capabilities with the flexibility, accessibility, and integration capacity required by today’s deathcare industry. Below, we explore five standout features that truly transform your funeral home workflow.

1. Web-Accessible, Multi-User Access Anywhere

One of TDAW®’s core strengths is that it’s web accessible — staff can log in from anywhere, on any device. This means your funeral home is no longer bound to a single office terminal; directors, arrangers, or administrative staff can coordinate remotely, whether in branch locations, offsite meetings, or even from home.

This level of access helps:

  • Streamline collaboration across teams

  • Support remote or hybrid work

  • Provide continuity during emergencies

  • Enable field staff (e.g. service directors) to access case details on the go

As a cloud/web-based funeral home software, TDAW ensures your data and workflows remain in sync, always up to date, across your entire organization.

2. Advanced Accounting & Financial Tools

Funeral home management isn’t just about planning services — margin, compliance, and financial tracking are equally critical. TDAW® includes industry-best accounting features, covering accounts receivable, trust management, general ledger, accounts payable, payroll, and more.

Key advantages include:

  • Ability to export data to QuickBooks (Desktop & Online), Federated, Peachtree, and other accounting platforms

  • Native trust-accounting support to handle pre-need or funding trusts

  • Full-cycle bookkeeping and financial reporting built-in, so you don’t need disparate systems

This depth of financial integration ensures you maintain accurate, real-time visibility into your funeral home’s profitability, cash flow, and compliance posture.

3. Digital Document Signing & Screen Sign

Handling paperwork is one of the most time-consuming yet crucial parts of arranging funerals. TDAW® embeds digital document signing capabilities directly within the platform (no separate subscription required).

  • You select the document(s), send them to the signer(s), and track their status — all within TDAW®

  • Screen Sign is a recent enhancement: when meeting families in person, they can sign forms directly on your screen (tablet, laptop)

By streamlining document workflows, digital signing reduces delays, avoids printing, scanning, and faxing, and gives families a smoother, more modern experience.

4. UDESIGN® – Customize Your Workflow

No two funeral homes operate exactly the same. Recognizing this, TDAW introduced UDESIGN®, a user-level customization tool that lets each user configure their data entry screens — turning fields on or off with a simple click.

Benefits:

  • Reduce visual clutter by hiding fields irrelevant to a particular role

  • Streamline data entry by focusing on only the fields that matter

  • Improve staff comfort and speed (each user can tailor their interface)

This level of flexibility ensures the interface adapts to your business, rather than forcing your workflows to adapt to rigid software screens.

5. TDAtrak, Sticky Notes & Integrated Case Tools

Continental Computers continues to expand TDAW’s capabilities with features that tie in directly with real-world funeral home operations. Some highlights:

  • TDAtrak: a deceased-tracking system that uses QR codes to enforce chain-of-custody and compliance

  • Sticky Notes: digital notes with text/graphics accessible in each case summary screen to capture reminders, alerts, or special instructions

  • Case Summary, Checklists, Inventory, Memorial Designer Library, Trust Management, Record Image Collector, and more: These integrated modules let you handle all facets of a case in one place

Together, these tools reduce friction in operations. For instance, chain-of-custody compliance is easier with TDAtrak, while sticky notes help staff avoid oversights during high-pressure moments. The embedded record image collector securely stores scanned documents and images — included at no extra cost in your TDAW license.

Why These Features Matter for Your Funeral Home

When you power your funeral home operations using a robust funeral home management software like TDAW®, these features deliver tangible impact:

  • Efficiency: Less manual switching between tools, fewer duplicate entries, quicker document turnaround

  • Accuracy & Compliance: Trust handling, chain-of-custody, digital signatures, audit trails — built in

  • Scalability: As your operations grow, the software grows with you (multi-users, web access, integrations)

  • Client Experience: Families benefit from faster processing, online planning, and modern document handling

  • Data Security & Integrity: Centralized storage, backups, and access control help protect sensitive records

Conclusion

In a field where both compassion and precision matter, having funeral home software that streamlines your backend is a major advantage. TDAW® (funeral home management software) is specifically built for funeral service providers, combining deep accounting, document automation, flexible interfaces, and integrated case tools to transform your workflow.

To see how TDAW® can work for your funeral home, visit https://continentalcomputers.com/ and request a demo today.

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